BitJazz Inc. strives to provide products of utmost quality. We work hard to ensure that our products meet or exceed the expectations of our customers, and we test our products thoroughly in diverse environments before releasing them.
At BitJazz we are proud enough of our real accomplishments to back up our claims with careful measurements on benchmarks using standard real-world test data provided by an impartial third party and easily verifiable by anyone else. In our promotional material we try to be candid, explaining what factors would hinder the performance of our products and when alternatives to our products would be preferable. We make every effort to abide by fair advertising principles, including the U.S. Federal Trade Commission's Advertising Rules and Disclosure Rules.
Fully functional evaluation versions of all our software products are available on line for free, and we encourage potential customers to familiarize themselves with our products by trying them out in their normal workflows before deciding to make a purchase.
BitJazz Inc. offers a 90-day money-back guarantee on all our products.
If you bought one of our products from one of our resellers, then you need to contact that reseller and follow their refund procedures.
refund application procedure
To apply for a refund from BitJazz Inc., you must forward us a copy of the confirmation notice that you received from us when you purchased the product. This receipt identifies you, the seller (which must be BitJazz Inc.), the product, the product key, the date of purchase (which must be within 90 days of your application), the price you paid for the product, and the form of payment.
If the receipt is not available, you need to give us your contact information along with other details so that we can locate your order. The information you send must include your full name, your e-mail address, the name of the product, the platform (Mac or Windows), your product key, the estimated date of purchase, and an estimate of the price you paid for the product.
You are eligible for a refund if you apply within 90 calendar days of buying a product directly from us and are unsatisfied with the product. As soon as we determine your eligibility, based on the proof of purchase you provide to us, we will send you an e-mail confirmation. Within 5 working days of confirming your eligibility for a refund, we will either credit your credit card account for the full purchase price, or send you a check for the full purchase, depending on the form of your original payment.