If you try to open a PhotoJazz image with Photoshop and the PhotoJazz image file does not show up in the Open dialog, or you get the error message:

Could not open "Image.jzz" because of a problem with the Macintosh Code Fragment Manager.

Could not save as "Image.jzz" because of a problem with the Macintosh Code Fragment Manager.

On a Power Macintosh, make sure that:

1. The BitJazz shared library (or a valid alias to it) is in the "System Folder:Extensions" folder or in the "Adobe Photoshop" folder.
2. The PhotoJazz Plug-In (or a valid alias to it) is in the "Adobe Photoshop:Plug-Ins:File Formats" folder.

If not, reinstall PhotoJazz 2 with InstallPhotoJazz or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.

In Windows, make sure that:

1. A copy of the BitJazz.dll dynamically linked library is in the "Windows\system32" folder or in the "Program Files\Adobe\Photoshop" folder.
2. A copy of the PhotoJazz.8bi Plug-In is in the "Program Files\Adobe\Photoshop\Plug-Ins\File Formats" folder.

If not, reinstall PhotoJazz 2 with PhotoJazzSetup.exe or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.