If you try to open a PhotoJazz image with PictureViewer and get the error message:

Couldn't display "Image.jzz" because a suitable graphics importer could not be found.

Couldn't export "Image.jzz" because of an error. The number of the error is -2804.

On a Power Macintosh, make sure that:

1. The BitJazz shared library (or a valid alias to it) is in the "System Folder:Extensions" folder or in the "QuickTime Folder".
2. The PhotoJazz QT file (or a valid alias to it) is in the "System Folder:Extensions:QuickTime Extensions" folder.

If not, reinstall PhotoJazz 2 with InstallPhotoJazz or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.

In Windows, make sure that:

1. A copy of the BitJazz.dll dynamically linked library is in the "Windows\system32" folder.
2. A copy of the PhotoJazz QT.qtx file is in the "Windows\system32\QuickTime" folder.

If not, reinstall PhotoJazz 2 with PhotoJazzSetup.exe or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.