If you try to open a PhotoJazz image with QuickTime Player and get the error message:

Couldn't open the file "Image.jzz" because it is not a file that QuickTime understands.

or if you try to export an image sequence and selecting PhotoJazz in the Format pop-up menu dismisses the Export Image Sequence Settings dialog, or if you try to export a movie or image sequence and PhotoJazz doesn't show up in the Compressor pop-up menu, then PhotoJazz may not have been properly installed.

On a Power Macintosh, make sure that:

1. The BitJazz shared library (or a valid alias to it) is in the "System Folder:Extensions" folder or in the "QuickTime Folder".
2. The PhotoJazz QT file (or a valid alias to it) is in the "System Folder:Extensions:QuickTime Extensions" folder.

If not, reinstall PhotoJazz 2 with InstallPhotoJazz or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.

In Windows, make sure that:

1. A copy of the BitJazz.dll dynamically linked library is in the "Windows\system32" folder.
2. A copy of the PhotoJazz QT.qtx file is in the "Windows\system32\QuickTime" folder.

If not, reinstall PhotoJazz 2 with PhotoJazzSetup.exe or install these items by hand, restart the computer, and try again. If you still experience problems, please contact BitJazz Customer Service at servicebitjazz.com.