SheerVideo User Manual
Apple QuickTime PlayerTroubleshooting
If you try to open a SheerVideo QuickTime movie with QuickTime Player and get the error message:
QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server.
You may experience problems playing a video track in "file.mov" because the required compressor could not be found. Would you like to close the movie or continue?
or if you try to open a SheerVideo QuickTime Image file with QuickTime Player and get the error message:
Some necessary QuickTime software is
or if you try to open a SheerVideo QuickDraw Picture (PICT) file with QuickTime Player and get a white window with no error message, then SheerVideo may not be properly installed.
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If you try to export a SheerVideo QuickTime movie to a 'v210' format such as Apple's "Uncompressed 10-bit 4:2:2" codec or Sheer Y'CbCr 10bv 4:2:2[:4] with QuickTime Player Pro and get the error message:
Couldn't export the movie "file.mov" because an unexpected QuickTime error occurred.
then you have encountered a critical bug in QuickTime which Apple fixed in QuickTime 7.0. When converting to or from the 'v210' (Y'CbCr 10bv 4:2:2) pixel format, earlier versions of QuickTime computed the row width incorrectly and allocated too little memory for the image. To avoid crashes, SheerVideo detects this condition and returns error code -2034, which means "Internal QuickTime Error."