Homepage
search
ProductsShopNewsSupportCompany
English
Support

Contact
SheerVideo
PhotoJazz
English-Speaking Digital Film & Video User Groups

SheerVideo

User Manual
Usage FAQ
In the Forums
Release Notes
Known Problems

User Manual

Introduction
License Levels
Installation
Quick Start
Sheer Codecs
QuickTime Settings
Sheer Settings
Adobe After Effects
Apple Final Cut Pro
Apple QuickTime Player

Apple QuickTime Player

Introduction
Installation
Opening
Playback
Saving
Formats
Optimization
Troubleshooting


SheerVideo User Manual

Apple QuickTime Player
Troubleshooting


If you try to open a SheerVideo QuickTime movie with QuickTime Player and get the error message:

QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server.

or

You may experience problems playing a video track in "file.mov" because the required compressor could not be found. Would you like to close the movie or continue?

or if you try to open a SheerVideo QuickTime Image file with QuickTime Player and get the error message:

Some necessary QuickTime software is
missing. It may be available on the
QuickTime Web site.
If you have a dialup connection to the
internet, make sure it is active, then click
the Continue button to check for the
software.

or if you try to open a SheerVideo QuickDraw Picture (PICT) file with QuickTime Player and get a white window with no error message, then SheerVideo may not be properly installed.

  • Make sure you have the most recent version of SheerVideo, which is available from www.bitjazz.com/en/shop/ .
  • On Mac OS X, make sure that the "SheerVideo.qtx" codec is in your Library/QuickTime folder on your startup disk.
  • On Windows '95 and '98, make sure that the "SheerVideo.qtx" codec is in your \Windows\System\QuickTime folder on your startup disk.

  • On Windows NT, 2000, Me, XP, and Vista, make sure that the "SheerVideo.qtx" codec is in your \Windows\System32\QuickTime folder on your startup disk.

* * *

If you try to export a SheerVideo QuickTime movie to a 'v210' format such as Apple's "Uncompressed 10-bit 4:2:2" codec or Sheer Y'CbCr 10bv 4:2:2[:4] with QuickTime Player Pro and get the error message:

Couldn't export the movie "file.mov" because an unexpected QuickTime error occurred.

then you have encountered a critical bug in QuickTime which Apple fixed in QuickTime 7.0. When converting to or from the 'v210' (Y'CbCr 10bv 4:2:2) pixel format, earlier versions of QuickTime computed the row width incorrectly and allocated too little memory for the image. To avoid crashes, SheerVideo detects this condition and returns error code -2034, which means "Internal QuickTime Error."


previous page

Copyright © 2003..2011 BitJazz Inc. All rights reserved.
Site design by BitJazz Inc.